At Kinza’s Couture, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free return and exchange policy within 10 days of receiving your order.

Return Eligibility:

To be eligible for a return or exchange, the product must be:

• In its original condition with all tags still attached.
• Unused and unaltered in any way.
• In its original, unblemished, and intact packaging.

If you receive a defective or incorrect product, we are happy to exchange it for you. Simply contact our customer service team by emailing us images of the defective or wrong product at info@kinzacouture.com or calling us at our UAN 021-111-119-336 within 10 days of delivery. Our dedicated team will review your request, and if eligible, we will provide you with an online voucher of the same value as the purchased product.

Refunds:

We have a No Refund Policy. However, refunds may be granted in exceptional cases where the product is out of stock. For more details, please refer to our claim policy.

Items That Cannot Be Returned or Exchanged:

Certain items are not eligible for return or exchange due to hygiene and safety reasons, or because of their nature. These include:

• Items on sale or discount.
• Undergarments, camisoles, thermals, and masks.
• Perfumes, scarves, and jewelry.

We encourage our customers to thoroughly review the product description and related information before making a purchase to ensure satisfaction.

Please note that slight variations in color or texture of the final item may occur due to differences in monitor/screen color settings and lighting used during photoshoots. We strive to ensure transparency and inform you that products cannot be exchanged solely based on these variations.

If you have any questions or concerns about a product’s eligibility for return or exchange, please reach out to our customer service team for further assistance.

Return Process:

To initiate a return or exchange, please follow these steps:

1. Contact Us: Reach out to our customer service team at info@kinzacouture.com or call us at 021-111-119-336 with your order number and a brief explanation of the reason for the return or exchange.
2. Provide Details: Email us the images of the product if it’s defective or incorrect.
3. Receive Instructions: We will provide you with a return label and detailed instructions on how to proceed with the return or exchange.

We aim to make your shopping experience with Kinza’s Couture as hassle-free and enjoyable as possible. If you have any questions or concerns, please do not hesitate to reach out to our support team. We are always here to help you.