At Kinza’s Couture, we are dedicated to providing a smooth and efficient delivery experience. We ensure careful packing and timely doorstep delivery for all your purchases. Below are answers to some frequently asked questions regarding our shipping policy:

Q1: How are shipping charges calculated?

A1: Shipping charges are calculated based on your order and are displayed separately during the checkout process. The final payment amount includes these charges.

Q2: What are the shipping charges for domestic orders?

A2: For domestic orders within Pakistan, there is a flat shipping charge of PKR 220 per order.

Q3: What is the standard delivery timeline for domestic orders?

A3: Standard delivery timelines are as follows:

• Karachi, Lahore, and Islamabad: 3-5 working days.
• Other Cities: 5-7 working days.

Please note that during sale periods, delivery times may be extended due to high order volumes.

Q4: How does international shipping work?

A4: For international orders, we charge a flat shipping fee of Rs. 16,500 per order. Customers are responsible for any applicable customs duties or import taxes. We aim to deliver international orders within 7-10 working days, excluding processing time.

Q5: Can I return or exchange internationally shipped orders?

A5: We do not offer returns or exchanges for internationally shipped orders. However, if you receive an incorrect size or a defective item, please contact us at cs@kinzas.com or call our UAN 021-111-119-336 for assistance.

Q6: What about duties and taxes for international orders?

A6: Kinza’s Couture ships international orders on a Delivery Duty Unpaid (DDU) basis. This means that customers are responsible for any duties and custom charges that may apply, and these will be informed at checkout.

Q7: What happens if I refuse a shipment for international orders?

A7: If an international shipment is refused, Kinza’s Couture will deduct shipping charges, sales tax, and duty tax from the total refund amount.

Q8: How can I get assistance regarding the shipping policy?

A8: For any inquiries or concerns about our shipping policy, please contact our Customer Service at cs@kinzas.com or call our UAN 021-111-119-336. We are here to assist you.

For any further questions or additional details, feel free to reach out. We are committed to ensuring your shopping experience with Kinza’s Couture is seamless and enjoyable!