At Kinza’s Couture, we are committed to ensuring that our customers are satisfied with their purchases. We understand that sometimes issues may arise with a product, such as defects, damages, or discrepancies. Our experienced customer support staff is here to assist you with any claims, guiding you through the process with care and attention. Below are the guidelines for making a claim:

Claim Guidelines:

1. Non-Refundable Policy:

   • All products once purchased are non-refundable.

2. Exchange Conditions:

   • Products that are unworn and unwashed can be exchanged within 10 days of purchase, provided they are in saleable condition with original tags and invoice intact.
   • Items on sale or discount are not eligible for exchange or return.

3. Non-Exchangeable Items:

   • Due to hygiene reasons, there is no exchange on fragrances, undergarments, and accessories.
   • Products that have been altered in any way will not be accepted for exchange or claims.

4. Complete Suit Submission:

   • For any claims, the complete suit must be submitted for inspection within 10 days of purchase.

5. Claim Resolution:

   • If a claim is approved, we aim to resolve it within 3-5 working days.

6. Collection of Products:

   • It is the customer’s responsibility to collect the product from the store within 10 days of the claim decision (whether approved or rejected).

7. Final Decision:

   • The company’s decisions on claims and exchanges are final and binding.

How to Make a Claim:

1. Contact Us:

   • Reach out to our customer service team at cs@kinzas.com or call our UAN 021-111-119-336 with details about the issue with your product.

2. Provide Information:

   • Include necessary details such as your order number and clear images of the product showing the defect or issue.

3. Follow Guidance:

   • Our customer support team will guide you through the steps to follow after the initial inquiry.

For any inquiries or concerns regarding our claim policy, please contact our Customer Service at cs@kinzas.com or call our UAN 021-111-119-336. We are here to assist you and ensure your experience with Kinza’s Couture is satisfactory.